HollerFlow

Terms of Service

Last updated October 25, 2026

These terms cover your use of HollerFlow, an AI phone receptionist service for home service businesses. HollerFlow is operated by its owner as a sole proprietorship based in Harrisonburg, Virginia, USA ("we", "us"). By starting a trial or subscription you agree to these terms.

The service

HollerFlow answers phone calls forwarded to it, collects caller details, books appointments through the calendar tool you connect (such as Cal.com) or takes appointment requests for you to confirm, flags urgent calls, and sends you call summaries. It is an AI system. It can make mistakes, mishear callers, or fail to reach you, so it is not a substitute for emergency services. Tell callers with a life-safety emergency to call 911.

Trial, billing and cancellation

  • New accounts get a 14-day free trial. A card is required, and you are not charged during the trial.
  • After the trial, your plan renews monthly at the price shown at checkout (Starter $197/month with 500 minutes, Pro $397/month with 1,200 minutes) until you cancel. Promotional prices apply only for the period stated in the offer.
  • You can cancel anytime from your billing page. Cancellation takes effect at the end of the current billing period. There are no contracts or setup fees.
  • If you go over your plan's included minutes we will contact you about upgrading before charging anything extra.
  • Payments are processed by Stripe. Payments already made are not refunded, except where required by law or where we choose to at our discretion.

Texting add-on

  • Missed-call text-back and text summaries are an optional add-on for $29/month, chosen on your setup form. Texts are sent under a carrier registration in your business name, which takes about 2 to 3 weeks to be approved. The $29 is added to your subscription only once texting is live. We show you any one-time carrier fee before you opt in.
  • Texts go only to people who called your business. Each message identifies your business and says how to opt out. Recipients can reply STOP to opt out or HELP for help. Message frequency varies, and message and data rates may apply.
  • No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Your responsibilities

  • You are responsible for following the call recording and consent laws that apply to your business and your callers. HollerFlow tells callers that calls may be recorded.
  • You must give us accurate business information (services, hours, service area, pricing) so the assistant answers correctly, and keep it current.
  • You may not use HollerFlow for unlawful purposes, robocalls, spam, or outbound telemarketing.

Availability and liability

We work to keep the service running around the clock but do not guarantee it will be uninterrupted or error-free, and it depends on third-party phone, AI, and calendar providers. The service is provided "as is". To the fullest extent allowed by law, we are not liable for lost jobs, lost profits, or indirect damages, and our total liability is limited to the amount you paid us in the three months before the claim.

Changes and termination

We may update these terms and will email you about material changes before they take effect. We may suspend accounts that break these terms or don't pay. These terms are governed by the laws of the Commonwealth of Virginia.

Contact

Questions: admin@hollerflow.com or (888) 219-2101.